837 Reviews Found
Confirmed Service Customer
They honored a coupon I had received in the mail that had expired.
John H.
COEUR D ALENE
Business Response
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Tire rotation, oil and filter change. Three hours!
Christopher R.
CHENEY
Business Response
Christopher, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (877) 310-0364.
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Confirmed Service Customer
The usual excellent service writers and technicians. Recommended cabin air filter replaced along with oil and filter replaced. No donuts in waiting area?
Russell M.
POST FALLS
Business Response
Russell, thank you for sharing your positive experience! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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Business Response
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
My buying experience was great, Michael was very knowledgeable and helpful love my truck!
Michael S.
OTIS ORCHARDS
Business Response
Michael, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I purchased a car 2 months ago and was told car was gone through! Car had a recall on it so I scheduled service and was told transmission oil cooling lines need immediate attention and replaced for a total of $550 dollars! If car was inspected before being put on lot for sale this not be an issue! I feel I was misled and car was not inspected like Gary the salesman led me to Believe!
George G.
SPOKANE
Business Response
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at (208) 664-8107 when you can so we can address this situation directly. Thank you and have a great day.
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Confirmed Service Customer
Experience was excellent!!! Super fast and easy experience. Highly recommended dealership!!
James M.
BLACK DIAMOND
Business Response
James, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Sales Customer
Michael was very helpful and showed us exactly what we wanted to see. I appreciated him not trying to upsell us on something we weren���t looking for like most dealerships do.
Max A.
FAIRCHILD AFB
Business Response
Max, we're happy you found our staff to be so supportive during your experience here at Knudtsen Chevrolet CO.. We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
David was awesome and made sure everything went smoothly with purchasing my new truck.
Stephanie K.
COEUR D ALENE
Business Response
Stephanie, thank you for taking the time to leave a review for us at Knudtsen Chevrolet CO.. We're happy we could meet your expectations! All Star Customer Care reviews@allstarautomotive.com
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Confirmed Sales Customer
We had an EXCELLENT experience at Knudtsen! Michael Boniecki was a great salesman to work with! He was so respectful and had wonderful customer service. Ammon Cordova was super easy to work with from the finance dept. Both worked past hours to complete our purchase.
James B.
SPOKANE
Business Response
James, thank you for your kind review; we are happy to pass along your comments to the team here at Knudtsen Chevrolet CO.! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
When I called to schedule the oil change and tire rotation, I was told to expect a 1.5 hour wait time. I decided to wait on site for the service that day. When I arrived, I was told to expect a 2 hour wait. I let the person who checked me in that I was told at time of booking it would be a 1.5 hour wait time. I ended up waiting over 2.5 hours for a tire rotation and oil change. If I knew it would have taken this long, I would have not waited on site. There was no communication from the desk as to why it took so long and no apology for the extended wait time.
Michael F.
COEUR D ALENE
Business Response
Michael, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (208) 664-8107 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Sales Customer
Dustin did a great job working through the challenging task for the right truck the wife and I was looking for. Being from out of state, Dustin work hard to get when we arrived to get all paperwork complete and us back on the road home within an hour of our arrival. Thank you again great teamwork
Donald H.
ESTACADA
Business Response
Donald, thank you for your kind review; we are happy to pass along your comments to the team here at Knudtsen Chevrolet CO.! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Justin did a great job.. paperwork was quick and painless
Ty K.
POST FALLS
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Knudtsen Chevrolet CO. and we hope to see you again soon!
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Confirmed Service Customer
Our vehicle had a complex issue and it was fixed perfectly
Paula H.
POST FALLS
Business Response
Paula, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
TYLER was the best.Im Looking forward to working with hem next time.
Stanley F.
POST FALLS
Business Response
Stanley, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
People friendly, finished my car in quoted amount of time. Enjoyed cup coffee, water and maple bar. Thank you!
Kathy R.
RATHDRUM
Business Response
Kathy, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Derrick, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Two hours for oil change, tire rotation, a little long
John T.
POST FALLS
Business Response
John, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Dropped vehicle off at 8am on 12/30. No communication all day so at 3:45p I text the # that was sent to me that morning to get an update. No response so I called the service dept at 4:15p. Was told by the gentleman that answered the phone ���Wendy left early and we���ve been waiting for you to return the rental car���. I explained that I was unaware the vehicle service was complete. No apology for the clear error on the service dept end. Then Tuesday morning I received a call from Dan advising me that I had missed my appointment on 12/30. I advised the appointment was not missed and the service was complete but explained there was an obvious gap in communication within the dept. Dan apologized for the call, which I explained was not an issue but rather the communication (or lack thereof) within the dept.
Salina S.
POST FALLS
Business Response
Salina, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (208) 664-8107 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Nick, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (208) 664-8107 to discuss your concerns, as your satisfaction is of utmost importance to us.