Confirmed Service Customer
Dropped vehicle off at 8am on 12/30. No communication all day so at 3:45p I text the # that was sent to me that morning to get an update. No response so I called the service dept at 4:15p. Was told by the gentleman that answered the phone ���Wendy left early and we���ve been waiting for you to return the rental car���. I explained that I was unaware the vehicle service was complete. No apology for the clear error on the service dept end. Then Tuesday morning I received a call from Dan advising me that I had missed my appointment on 12/30. I advised the appointment was not missed and the service was complete but explained there was an obvious gap in communication within the dept. Dan apologized for the call, which I explained was not an issue but rather the communication (or lack thereof) within the dept.
Salina S.
POST FALLS,
ID
Business Response
Salina, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (208) 664-8107 to discuss your concerns, as your satisfaction is of utmost importance to us.
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