Confirmed Service Customer
When I called to schedule the oil change and tire rotation, I was told to expect a 1.5 hour wait time. I decided to wait on site for the service that day. When I arrived, I was told to expect a 2 hour wait. I let the person who checked me in that I was told at time of booking it would be a 1.5 hour wait time. I ended up waiting over 2.5 hours for a tire rotation and oil change. If I knew it would have taken this long, I would have not waited on site. There was no communication from the desk as to why it took so long and no apology for the extended wait time.
Michael F.
COEUR D ALENE,
ID
Business Response
Michael, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (208) 664-8107 when you have a chance. Thank you, and we look forward to hearing from you.
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