Customer Reviews

Our experience was professional and positive

one of the best experiences purchasing a new vehicle ever. great job Johnson.

Great prompt service

It was the worst car buying experience I have ever had dealership puts profits over customer satisfaction will never go back there and advise my friends to never go there

Everyone was good to deal with and went above and beyond to take care of me while I waited for service work to be completed.

Excellent service as always. Just wish the costs on all this service stuff wouldn't jump up 30% every time we come in. lol

First appt I could get was six weeks out so by the time I got in for service my service discounts had expired then I waited at dealership from 1030 until 5 - not a good experience but so far all the gm service depts have sucked

I went when for routine check up and my semi annual detail job. The vehicle turned out great. It is so clean. I needed a tire sensor replaced and the staff went above and beyond to take care of me. Thank you guys at the Postfalls branch.

The service was done in a timely manner

got the job done!although it did fail yesterday thurs......

I made an appointment for an oil change and tire rotation at 10pm on 12/17. I dropped off the truck at 6:30am and dropped the keys in the night drop off box and left instructions I would pick up the truck at 4pm on 12/17. When I arrived I noticed my truck was in the same spot I dropped it off. I went to the service counter to get my keys and settle up for the work completed. The service writer could not find the job ticket or the keys. I asked if anyone took the keys out of the night drop box. He said they do that when they first come in each morning. So after about 5 minutes I notice the service writer go to the night box and found the keys I had left so no service work had ever been completed. This created a big problem because I had my wife pick me up in the morning on her way to work then drop me off in the afternoon. My wife was leaving town for the two days so I could not catch a ride with her the next day and I live 40 miles from the dealership. I decided to leave the truck overnight with the plan to pick up at 4pm on 12/18. During the day a service writer named Wendy called and said the truck was done. She also said that a $40.00 discount would be applied to my bill for the mess up the previous day. I picked up the truck at 4pm and checked out with different service writer. I noticed after I got home that there was not a discount given on the bill. Pretty frustrated for what happened orinially and then to not get the small $40.00 discount after I had to pay for transportation to get to the dealership after the mess up is a little hard to swallow

Very accommodating Offered to take vehicle home overnight

Picked up car. Drove 3 blocks and all the lights for stabili track and anti lock came on. Drove back to shop and dropped off. I was informed that hub and sensor were to be replaced. At p/up the sensor was only replaced. I asked about it and was told that yes it looks like it was only the sensor. Obviously not.

Tyler went above and beyond in answering my questions and accommodating my schedule and making things happen according to my needs. Armon in finance was thoughtful with my hesitance and again answered all my questions truthfully and to my satisfaction. Colton in the parts department was extremely helpful also. Overall my experience was outstanding and these employees at your dealership are to be commended for representing you well.

It was fine

Jack & Jimmy were very thorough and professional. Thank you for having experts on the sale process, a loaner available when I had clear coat service and washes for life. You have out performed Liberty Lake Mercedes and AutoNation

Didn't fix my door locks when said thay did. Will not answer my phone calls or call me back

Job was done in no time, I was called and notified immediately....Andy was extremely pleasant to work with.

I appreciate the finance guy and Kevin for getting me approval for my new 2025 Chevrolet Trax!

Fabulous, as always!