783 Reviews Found
Confirmed Sales Customer
The best car buying experience I���ve ever had. Keith was awesome. He immediately responded to my inquiry and within one day I made the purchase. They made it an awesome experience. He was so well versed in the features of the truck and took the time to explain things to me, even coming
Samuel K.
BELT
Business Response
We're happy you found our staff to be so supportive during your experience here at Knudtsen Chevrolet CO. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I called for an appointment over a month before my date to come in for a front brake and rotar replacement on my 2020 Silverado 2500. I asked for a estimate for both brakes and rotate and the repair representative gave me a price of $679.00 plus tax. I asked him two times if he was including both brakes and rotors for GMAC certified parts and he told me yes that was for both brakes and rotary. I told him that was the lowest estimate I had received and that Camp Chevrolet gave me an estimate of $893 for same repair plus labor. I was impressed and booked the reservation at Knutson Chevrolet where I had purchased the vehicle. My repair date was October 14, 2024 at 9:00 a.m., I waited in the lobby during the repair until 2:15 p.m. . To my surprise the price was over $1,080 w/o tax. I told the representative that I was surprised because I was told it would be $679.00 w/o tax. I spoke wit Brent about the situation and he reduced the price for me to $695.00. I was very satisfied for a positive resolution. Thank you Brent for making me very happy!
Ronald D.
DEER PARK
Business Response
Ronald, your satisfaction is important to us, so we want to sincerely thank you for choosing Knudtsen Chevrolet CO. and we hope to see you again soon!
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Business Response
Wayne, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Tim Lamb is a great service advisor and always makes sure to explain everything needed and always makes sure to follow through with any requests or questions that I may have.
Patrick M.
COEUR D'ALENE
Business Response
Patrick, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Jean, we are so happy to read such a great review about Knudtsen Chevrolet CO. - Service! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
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Business Response
Tricia, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Knudtsen Chevrolet CO. and we hope to see you again.
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Confirmed Service Customer
Knudtsen Chevy service department were great! Friendly and professional. It was rather busy when I dropped off the vehicle that needed recall work completed, but they handled it fantastically.
Liberty A.
LIBERTY LAKE
Business Response
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The staff was very professional and friendly. I���m only complaint is that I had a 10 am appointment and my vehicle wasn���t returned until 1 pm. Three hours seems a bit excessive for an oil change .
Greg B.
PLUMMER
Business Response
Greg, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Lori, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Salesman Brian was excellent, others were helpful too
Daniel L.
BONNERS FERRY
Business Response
Daniel, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The truck was there for over two weeks, every time I called for an update I was on hold for 20 minutes, when finally worked on fault code I brought it in for somehow deleted itself from the system, fault code that was present when dropped off supposedly went away and had no fault history
Cda C.
COEUR D ALENE
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. Here at Knudtsen Chevrolet CO., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (208) 664-8107 to discuss ways we can better serve you in the future.
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Confirmed Service Customer
Brent was very professional and friendly. The work on my Silverado was completed as promised and I received a timely notification of the completion.
Norman P.
BLANCHARD
Business Response
Norman, thank you for your kind review; we are happy to pass along your comments to the team here at Knudtsen Chevrolet CO.! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Worked with Sherry Sheffler on my second truck purchase there. She once again did an outstanding job!
Errin F.
COEUR D ALENE
Business Response
Errin, thank you for your kind review; we are happy to pass along your comments to the team here at Knudtsen Chevrolet CO.! We look forward to your next visit! Take care!
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Business Response
Thank you for the high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
The truck I purchased had issues revealed within 24 hours. It had a consistent vibration and a clattering squeaking noise from the engine. I immediately called sales to ask what should be taken was pushed around through three different salesman who never gave me next steps are even returned my call . I called Service after several attempts to contact someone I had an appointment made, sometime after. Upon inspection, they found the vehicle come to find out had not completely gone through all the necessary repairs required after inspection, service agreed to replace the worn tires that were cupped and a service tech determined that the clattering noise was an exhaust manifold leak, the service technician also determined that the vibration was caused from ���aftermarket lift kit��� Which it does not have������������. on the drive home from picking up my truck the same issues persisted. I then tried to contact my service advisor numerous times and finally was able to reach them to get in to have another appointment made over the course of Six days later, they determined the clattering noises normal and The vibration is caused because of the tires that I chose. When I told the service manager about the issues he told me that���s what I get for buying a truck with 105,000 miles on it������������giving that the vibration after a road force balance is a small fraction better, it is still there. No inspection was performed during this time and I feel like no diagnostic on the engine clatter was performed thoroughly. A week after receiving my truck back. The truck now has a coolant smell and a squealing noise upon start up, that was faint before . But is louder now, overall, as a former employee trying to return the favor to this company I���m really disappointed not only in the overall experience, but with being able to communicate with someone regularly was nearly impossible. Communication was poor through service and above all the vehicle I purchased a 2018 GMC Sierra 2500 HD which is over 100,000 miles still has issues being new and costing $35,000, it should be better. The only reason it���s two stars instead of one is because they actually took steps to try to attempt to fix things, being a business owner and relying on this vehicle for daily operations of my company not being able to trust and rely on it as well as having it in the shop for days at a time a serious inconvenience , and I feel like it was not taken seriously at all .
Trevin D.
SAGLE
Business Response
Trevin, thank you for taking the time to leave us your honest feedback. When you have an opportunity, please reach out to us at (877) 310-0364 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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Confirmed Service Customer
Service members were awesome. They answered all my questions and were very courteous and helpful.
Mark B.
POST FALLS
Business Response
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
It took me five days to schedule an appointment for service. No one would answer the service dept, phone call. When I buy a new vehicle, I would like to know if I can get it serviced.
Leroy J.
DALTON GARDENS
Business Response
Leroy, thank you for taking the time to leave us your honest feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (877) 310-0364 at your earliest convenience to discuss how we can turn your experience into a positive one.
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Confirmed Service Customer
Everyone there was very helpful, answered all my questions and friendly.
Terri S.
ST MARIES
Business Response
Terri, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
It was a very smooth and professional service visit.
Kelly K.
OTIS ORCHARDS
Business Response
Kelly, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!