Customer Reviews

Great salesman and team

Amanda is amazing.

The process of buying/trading was great!

Very helpful and knowledgable. Not pushy. Gave my husband and I privacy to discuss purchase details and look at the truck.

It only took 2 1/2 hours for our oil change this time. Improvement over 5 1/2 hours last time. What I really liked was the video they sent out while they were working on the vehicle. It showed them draining the oil, a great look at the underneath of our pickup.

Was time for my 90,000 mile service. Dropped off the vehicle, mechanics found a few other items that needed to be addressed. Luckily the parts were in stock. Work was completed on time. Thanks.

Kim was great. Value to your company.

Ok

Excellent

Wendy Green and crew did a great job on my recent service Thakyou so much...

We had an oil change and our cabin filter changed. They got it done in a timely fashion for us.

Great experience with Jack.

Great salesman. Very helpful and accommodating.

Brought our car in for what we thought would be a warranty fix and turned out it was caused by another vendor, they gave us the price for the repair and when we picked up our car on Saturday instead of a hour od shop labor they only charged us for half an hour, we appreciate the help and solidifies our choice to purchase again with Knudtsens. Thank you

Leon yet again was awesome to work with. He was knowledgeable and accommodating even willing to stay late to finalize the transaction

The service team was open and honest about my truck and the parts. Andy kept me updated when he got information about my truck!

Everything went as expected, from making the appointment online, to the texts and emails confirming the appt. Check in and performance of the job were excellent as well.

Great service and I really like the video Knudtsen sends of the inspection on my vehicle.

Great purchasing experience with Cody at Knudtsen. No pressure to buy and I received a fair trade in for my vehicle.

Had my car in 5 weeks ago for oil change and tire rotation. When it was done, I was told I needed new tires. When I asked why (since they were just over a year old), I was told they just like to give customers notice when it's almost time to start thinking about new tires. After this, my car was handling really poorly, especially at high speeds. Went to Les Schwab and was told the tires had worn really unevenly and needed to be replaced. Also found out alignment was off and rear shock leaking. Why wasn't I told any of this when Knudtsen rotated my tires? Les Schwab fixed everything but the shocks since those were possibly covered under service plan, as I had only had my car for about a year. Knudtsen got me in right away, morning appointment, and confirmed within a few hours (still morning) that the shock was actually leaking. I called at the end of the day to see if repair was done and was told they hadn't heard back about the service plan approval yet and hadn't started the repair. I got a call back the next morning telling me service plan would pay. A few hours went by, no news again. Called a few times to check, finally got a call back late afternoon telling me we would have to wait 2-3 days for the shocks. This would mean I could potentially be without my car a full week for a shock repair. After telling the service advisor that was unacceptable, she got off the phone and within 30 mins called me back to tell me they had the part and might be done that night. I received another call that night telling me that it in fact wouldn't be done until the next day. Car got fixed, service plan paid, but I shouldn't have been without a car for 2.5 days for a shock replacement. It needed to be fixed whether the plan paid or not, so fix it and get me my car back. Deal with the service plan on your time, not mine. Also, why would you even possibly take 2-3 days to get shocks from somewhere? That's a maintenance part and really shouldn't be that hard to come by. I was not overly impressed by this experience.