Confirmed Service Customer
Horrible service. Even with an appointment, it took 4 hours for an oil change and clip on two new hood cowls, knowing my wife was waiting. The dealership is an hour drive from home. The biggest disappointment is that whom ever was working on the truck, caused two paint chips to the area beside the passenger hood cowls that were just replaced. Nothing was said and the truck was just given back like nothing happened. It could have been addressed right then in a short amount of time. Now I have to come back to the dealership, again just the drive to and from is two hours. I would appreciate being advised what happened and how this issue is going to be resolved. Thanks. Chris Duplessis is still the best employee you have.
James S.
SPOKANE,
WA
Business Response
James, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Knudtsen Chevrolet CO., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (208) 664-8107 to discuss ways we can better serve you in the future.
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