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Review Details

1

Confirmed Service Customer

I had an 11am oil change appt. There was zero communication until I went to the service desk at 12:45pm when I found that my vehicle had not been started. It was a work day and I had been waiting almost 2 hours by then. Apparently since I have prepaid for service when I bought the vehicle, there was nothing your service manager could do to compensate me for my lost time. An hour and a half is already ridiculous for an oil change but 3 hours because a tech got behind?
CDA, ID
2023 Chevrolet Traverse 1GNEVJKWXPJ297210
Bracy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (208) 664-8107 when you can so we can address this situation directly. Thank you and have a great day.
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