Confirmed Service Customer
We arranged for our oil change to coincide with replacing a broken window. When we arrived we were asked where the window was and were informed for the first time that you don’t install windows and we needed to contract with your third party window people. This was NOT communicated until after we had arrived. Then we were blamed for not understanding a miscommunication. In reality it was a total lack of communication. There was also a “miscommunication” regarding needing tires or not needing tires. Anyway, the communication is terrible. A lot was assumed that we knew when it wasn’t communicated. Not impressed at all.
Gina M.
MEAD,
WA
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact us at (877) 310-0364 so we can understand your situation better to try and turn your experience around. Thank you, Knudtsen Chevrolet CO. - Service
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