Review Details

Oil service and recall fix. Never heard anything about the recall fix. Would still like to know what that was all about. Oil service and tire rotation. I was told the oil change and tire rotation was done. When I went to drive home I noticed several oily hand prints in several locations on the truck including the steering wheel. The nice service rep got a rag and cleaned them up. As I was driving away the tire inflation info showed that the tire's were at different pressure ranging from 63 to 74, high numbers in the front tires. Mechanic failure. Went back to the service rep again. When the vehicle was ready I looked and all four tires were around 70, not 70 in rear and 60 in front as the tire pressure table located on the inside driver's door clearly states. Mechanic failure #2. Went back again and said I want to take with the mechanic's supervisor. We talked and he took the truck and finally got the tires at the correct pressure. So a 6 month service last from 10:30 to 2:30 with multiple re-does. And once again my vehicle was not washed as the oil change service agreement states. On the way home I took the truck through the Metro car wash and got the last of the greasy hand prints washed off. I also used the truck mat washer and got the foot prints off too. Amazing that I have taken my 3/4 ton truck with cattle guard through the car wash 60+ times (unlimited pass) with no damage, just a very clean vehicle. I will say that the service rep was very nice. She responded immediately to fix each problem. I have no complaints about her, only compliments. Would still like to know what all the recall fix was.