Confirmed Service Customer
Arrived at 10:25 for our 11:00 service appointment. Left our pickup right up front by the maintenance entrance roll up doors. I was checked in by around 10:40 am. They said they would be getting right to it. After around 3 hours of sitting around in the waiting room I finally went to see what was taking so long. That is already 4 hours with no word. They looked it up and found it had not even been started on yet. Some lame excuse about someone new had moved it. They finally got it started. I received the pickup around 3:30 pm. 5 hours for an oil change. If I did not have a contract for my oil changes I would not go back. Not very happy.
Larry D.
ST MARIES,
ID
Business Response
Larry, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Knudtsen Chevrolet CO., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (208) 664-8107 to discuss ways we can better serve you in the future.
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Confirmed Service Customer
Everyone was good to deal with and went above and beyond to take care of me while I waited for service work to be completed.
