Review Details

We were very impressed with our experience with Johnson during our recent visits to Knudtsen Chevy. Johnson played a major role in our decision to return to your dealership and purchase our Black 2021 GMC Canyon. From our initial interactions by text and phone, Johnson was never pushy���he was inviting and personable, letting us know that he believed the numbers from the appraisal tool on your website were low for our trade-in. When we were finally able to come in on Saturday 8/24, we let Johnson know we only had an hour, and he was very respectful of our time. He got our Escape appraised right away while we looked at vehicles. When we found a few we were interested in, he seemed to magically appear out of nowhere to unlock them so we could take a closer look. After leaving, we couldn't stop thinking about that Black 2021 GMC Canyon. We had been seriously considering a Black 2021 Chevy Colorado at another dealership, which was priced lower with fewer miles, but the aggressive personality of the other salesperson, along with poor reviews of their dealership, made us head straight back to Johnson at Knudtsen. We wanted to give him our business. Johnson was impressive to work with���he knew when to push during negotiations and when to step back. He went above & beyond when he remembered a brief conversation we���d had about my severe allergies to fragrances, and when we purchased the Canyon, he advised the team cleaning it up not to use strong fragrance cleaners. I was beyond thrilled that he took note of this and was grateful he thought about it in regard to our purchase. I would have been miserable driving home and for many days after if strong fragrances had been used. Since our purchase, Johnson has checked in with me multiple times to ensure we're satisfied. Although our initial experience with the service department wasn't great due to some miscommunication and an unresolved issue with the vehicle pulling to the right, Johnson is staying involved throughout, showing a commitment to making sure we were happy with our purchase. Overall, Johnson's dedication and customer-first attitude made our experience a great one, and we are so glad we chose to work with him!