Review Details

Had my car in 5 weeks ago for oil change and tire rotation. When it was done, I was told I needed new tires. When I asked why (since they were just over a year old), I was told they just like to give customers notice when it's almost time to start thinking about new tires. After this, my car was handling really poorly, especially at high speeds. Went to Les Schwab and was told the tires had worn really unevenly and needed to be replaced. Also found out alignment was off and rear shock leaking. Why wasn't I told any of this when Knudtsen rotated my tires? Les Schwab fixed everything but the shocks since those were possibly covered under service plan, as I had only had my car for about a year. Knudtsen got me in right away, morning appointment, and confirmed within a few hours (still morning) that the shock was actually leaking. I called at the end of the day to see if repair was done and was told they hadn't heard back about the service plan approval yet and hadn't started the repair. I got a call back the next morning telling me service plan would pay. A few hours went by, no news again. Called a few times to check, finally got a call back late afternoon telling me we would have to wait 2-3 days for the shocks. This would mean I could potentially be without my car a full week for a shock repair. After telling the service advisor that was unacceptable, she got off the phone and within 30 mins called me back to tell me they had the part and might be done that night. I received another call that night telling me that it in fact wouldn't be done until the next day. Car got fixed, service plan paid, but I shouldn't have been without a car for 2.5 days for a shock replacement. It needed to be fixed whether the plan paid or not, so fix it and get me my car back. Deal with the service plan on your time, not mine. Also, why would you even possibly take 2-3 days to get shocks from somewhere? That's a maintenance part and really shouldn't be that hard to come by. I was not overly impressed by this experience.