Confirmed Service Customer
I called for an appointment over a month before my date to come in for a front brake and rotar replacement on my 2020 Silverado 2500. I asked for a estimate for both brakes and rotate and the repair representative gave me a price of $679.00 plus tax. I asked him two times if he was including both brakes and rotors for GMAC certified parts and he told me yes that was for both brakes and rotary. I told him that was the lowest estimate I had received and that Camp Chevrolet gave me an estimate of $893 for same repair plus labor. I was impressed and booked the reservation at Knutson Chevrolet where I had purchased the vehicle. My repair date was October 14, 2024 at 9:00 a.m., I waited in the lobby during the repair until 2:15 p.m. . To my surprise the price was over $1,080 w/o tax. I told the representative that I was surprised because I was told it would be $679.00 w/o tax. I spoke wit Brent about the situation and he reduced the price for me to $695.00. I was very satisfied for a positive resolution. Thank you Brent for making me very happy!
Ronald D.
DEER PARK,
WA
Business Response
Ronald, your satisfaction is important to us, so we want to sincerely thank you for choosing Knudtsen Chevrolet CO. and we hope to see you again soon!
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