Confirmed Service Customer
Major problem. The work I brought my SUV in for should have been covered by my service contract. Your staff admitted as much at the time I was paying my bill, but they said because they had run my credit card through their machine I would have to pay the full bill. Three big mistakes: 1. They didn't check to see if I had a service contract with Knudsten until after I inquired at the payment desk. 2. I brought the car in so they could fix one tire pressure sensor that wasn't working. Their diagnosis was that I should replace all four sensors. 3. Once they found my car was covered by the service contract, they said the contract would only cover the one sensor that was broken, not the other three they said I should change beforehand. Moreover, because they had swiped my credit card (they hadn't even handed it back to me yet), they said it was too late to get refunded even more the one. THIS EXPERIENCE LEFT A VERY BAD TASTE IN MY MOUTH.
Robert B.
COEUR D ALENE,
ID
Business Response
Robert, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (208) 664-8107 so we can make your experience a positive one.
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