Review Details

My last and final experience with Knudsen was terrible. The 4 days it took to get my car diagnosed was ridiculous. The process of checking in with the front person of the service department seems very ineffective. I was told it would take ten days to get the turbo for my car in. On the eleventh day I called and was told that turbo was in but not the nuts and bolts. I was told the nuts and bolts have been on backorder for three months but I would get a called back immediately with an answer. One and half weeks later I finally got the call that everything was ready to go. I should not need to say this, but I went with another mechanic who completed everything in one week versus the four plus weeks it took for your organization to schedule my car repair. I love my car but this experience has forever tainted what type of car I will purchase in the future.