Confirmed Service Customer
My service representative (Brent) was and is always great. I called the day before the appointment to clarify what was sent to me about my appointment and my usual representative was not there. The person who answered the phone in the service department was not what I have experienced in the past with your staff. I am hoping it was just a really bad day for the representative. The conversation was stunted and I was interrupted multiple times. I only had two questions and my feeling as a long time customer was that I was a problem. I am giving you this feedback because this is not at all what I am used to experiencing with your company. I also don���t think any reprimand is needed. Maybe a conversation. I only say this because if I was a new customer it might have made me not come back.
Dalena B.
GREENACRES,
WA
![2010 Chevrolet Equinox 2CNFLNEW0A6351488](https://inv.assets.ansira.net/evox/color_0640_032/6129/6129_cc0640_032_GAN.jpg)
Business Response
Dalena, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
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Confirmed Service Customer
Tim always looks out for my car and recommends what's need to keep it in perfect condition. Thank you Tim!
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